KonetGo Privacy Policy
Last Updated: August 07, 2026
1. Introduction
KonetGo ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the KonetGo platform, including our mobile applications, websites, and related services ("Platform").
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal information we may collect includes:
- Full name
- Email address
- Phone number
- Address and service area information
- Nigerian Identification Number (NIN) - ephemeral use only
- Subscription and payment-related information
- Profile photos and verification information
Usage and technical information may also be collected automatically:
- Device type and operating system
- IP address
- Browser and app usage information
- Crash reports and diagnostics
- Log and analytics data
Transaction information may include:
- Payment confirmations
- Subscription records
- Job requests and bids
- Ratings and reviews
3. Location Information
KonetGo may collect and process location-related information to:
- Match clients with nearby artisans
- Display maps and work areas
- Improve search and service recommendations
- Support geographic service availability
Location permissions may be disabled through your device settings, but certain Platform features may not function properly without them.
4. How We Use Your Information
- Create and manage user accounts
- Verify identity and reduce fraud
- Match clients and artisans
- Process payments and subscriptions
- Facilitate communication between users
- Improve platform functionality and security
- Send service-related notifications and updates
- Comply with legal obligations
5. User-Generated Content
Users may create or upload content including:
- Profile information
- Job descriptions
- Ratings and reviews
- Messages and communications
- Photos and other uploaded materials
User-generated content may be visible to other users of the Platform. Users are responsible for ensuring that submitted content is lawful, accurate, and does not violate the rights of others.
6. Sharing of Information
We do not sell your personal information.
Information may be shared with:
- Payment processors and subscription providers
- Service providers supporting Platform operations
- Clients and artisans involved in transactions
- Analytics, hosting, and cloud service providers
- Legal authorities where required by law
KonetGo only shares information necessary to provide Platform services, improve functionality, maintain security, and comply with legal obligations.
7. Payments and Subscriptions
Payments and subscription fees may be processed through third-party payment providers. These providers handle sensitive payment data in accordance with their own privacy and security policies. KonetGo does not store full payment card details on its servers.
8. Independent Service Providers
KonetGo is a marketplace platform that facilitates connections between clients and independent artisans or service professionals. KonetGo is not the employer of artisans or service providers and does not directly supervise or control services performed by users of the Platform.
9. Data Security
We implement reasonable technical, organizational, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, misuse, or loss. However, no system can guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain Platform operations.
11. Account Deletion and User Rights
Users may request account deletion through the Platform or by contacting support.
- Request access to personal information
- Request correction of inaccurate data
- Request deletion of account information
- Request cancellation of subscriptions
Certain records may be retained where required for fraud prevention, legal compliance, transaction history, dispute resolution, taxation, or security purposes.
12. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
13. International Data Processing
Your information may be processed and stored in countries where KonetGo or its service providers operate. By using the Platform, you consent to such processing and storage.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on the Platform with a revised effective date. Continued use of the Platform after updates constitutes acceptance of the revised policy.
15. Contact
If you have questions about this Privacy Policy, contact us at: